Important Information REGARDING COVID-19

At Central Market and H-E-B, our top priority is taking care of Texas. While the emergence of the coronavirus (COVID-19) is an evolving situation with many unknowns, we are sure of one thing: We will do our part to help our fellow Texans in any situation our company and communities might face. We have have been preparing for coronavirus for several months. This is a global situation and unfortunately our Central Market and H-E-B family will not go unaffected. Central Market continues our elevated and aggressive sanitization and social distancing process throughout the day. You have our promise to communicate as quickly as possible any changes in the day-to-day operations at Central Market to help #SlowtheSpreadTexas.  For more information on H-E-B COVID-19 efforts, please visit newsroom.heb.com.

At Central Market and H-E-B, our top priority is taking care of Texas. While the emergence of the coronavirus (COVID-19) is an evolving situation with many unknowns, we are sure of one thing: We will do our part to help our fellow Texans in any situation our company and communities might face. We have have been preparing for coronavirus for several months. This is a global situation and unfortunately our Central Market and H-E-B family will not go unaffected. Central Market continues our elevated and aggressive sanitization and social distancing process throughout the day. You have our promise to communicate as quickly as possible any changes in the day-to-day operations at Central Market to help #SlowtheSpreadTexas.  For more information on H-E-B COVID-19 efforts, please visit newsroom.heb.com.

Mask/Facial Covering in Central Market Stores Effective Monday,  June 22nd

With the approval of Governor Abbott, many local governments in Texas have issued ordinances that require businesses to adopt Health and Safety plans that require customers to wear masks. Central Market will follow all local ordinances. Additionally, beginning Monday, June 22, Central Market will require the use of masks or facial coverings by all our Partners, vendors and customers while inside our 9 locations in Houston, Austin, San Antonio, Fort Worth, Dallas, Plano and Southlake. 

The CDC, State of Texas, and local health officials strongly recommend the use of masks or facial coverings in all public spaces as a proven way to slow the spread of the coronavirus.  Many COVID-19 cases are asymptomatic and as Texans Helping Texans, we wear masks to keep each other and our families safe.  Social distancing, wearing masks, proper hand washing, and sanitization are all things we do to help keep Texans healthy.   

Masks/Facial Covering in Central Market Stores Effective Monday, June 22nd

With the approval of Governor Abbott, many local governments in Texas have issued ordinances that require businesses to adopt Health and Safety plans that require customers to wear masks. Central Market will follow all local ordinances. Additionally, beginning Monday, June 22, Central Market will require the use of masks or facial coverings by all our Partners, vendors and customers while inside our 9 locations in Houston, Austin, San Antonio, Fort Worth, Dallas, Plano and Southlake. 

The CDC, State of Texas, and local health officials strongly recommend the use of masks or facial coverings in all public spaces as a proven way to slow the spread of the coronavirus.  Many COVID-19 cases are asymptomatic and as Texans Helping Texans, we wear masks to keep each other and our families safe.  Social distancing, wearing masks, proper hand washing, and sanitization are all things we do to help keep Texans healthy.

OUR STORES

At Central Market stores, we are going above and beyond our already strict protocols to sanitize our stores to create a safer shopping experience.

  • Central Market stores are thoroughly sanitized daily and hard surfaces are sanitized at a high frequency throughout the day.
  • Customers can find hand sanitizer available throughout our stores, as well as basket wipes at every entrance.
  • We have a dedicated team of Partners and COVID Action Managers in each store to ensure sanitization of carts & baskets, and social distancing practices are being followed. (See more below.)
  • We’re conducting training for our Partners to reinforce our enhanced hygiene and personal wellness measures.
  • We’re making changes to Bulk, Bakery, and Self-Serve Stations. (See more below.)

Beginning Monday, June 22, Central Market requires the use of masks or facial coverings by all our Partners, vendors and customers while inside our 9 locations in Houston, Austin, San Antonio, Fort Worth, Dallas, Plano and Southlake. 

  • The State of Texas requires customers to wear mask or facial covering while shopping in our stores. In cities and counties with local Health and Safety Plan ordinances, mask use by customers is required. In areas that do not have a local ordinance in place, H-E-B stores will require the use of masks or facial coverings.
  • Curbside and Delivery Services are available as alternative shopping methods for customers who prefer to not wear a mask for reasons unrelated to a health condition.

In addition to monitoring store sanitization, our COVID Action Team is responsible for seeing that our social distancing programs are properly followed. We’ve continued to expand and strengthen our social distancing protocols, which include signs and floor markers encouraging distancing, installing sanitation shields at checkout, and metering store entry when necessary.

You’ll notice temporary updates to our self-service products around the store. Olive bar, bulk spreads and dips, soups, and salads are now available in pre-packaged containers. Many of our most popular dry bulk goods requiring scoops will be available pre-packed as well. In our bakery, we’re wrapping our freshly baked loaves, bagels, croissants, muffins, cookies, and more.

To provide access for all our customers, some product quantities may be limited.

H-E-B has been preparing for coronavirus, and we are in a strong position to keep replenishing our shelves. Customers should not panic, and we are continuing to restock shelves around-the-clock. We are encouraging preparedness, not stockpiling – please buy what you need and leave some for your neighbor behind you. We are in this as a community, and it’s important to keep calm. Central Market and H-E-B Partners are ready to help #SlowtheSpreadTexas.

In keeping with city health guidelines, our Central Market cafés and dining seating areas are open at limited capacity. 

Our Cooking School is temporarily Closed. Because your safety and the safety of our Partners is our top priority, we have decided to cancel classes. We will process registration refunds for classes through the end of March. We will make every effort to reschedule classes that have been cancelled and apologize for any inconvenience that this decision may cause. If you have questions, please contact the Cooking School Manager of the school that you attend. We look forward to welcoming you back to our schools soon!

CURBSIDE AND DELIVERY​

We are taking the following measures to maintain this as a convenient service with minimized points of contact.

  • Signatures will no longer be required on pickup orders.
  • Partners will distance themselves from the driver’s side door, or approach from the passenger side whenever possible.
  • We apologize, but we are temporarily unable to support the use of reusable bags. We hope to offer this option again soon.

We are taking the following measures to maintain this as a convenient service with minimized points of contact.

  • An option for ‘doorstep drop’ delivery
  • Delivery orders containing alcohol will not require customers to provide a signature. IDs will be scanned or keyed at a safe distance.

To ensure all customers have access to products they need for their families Central Market is limiting the purchase of select items per online transaction.

Items currently limited per transaction:

  • Bath tissue/Paper Towels – 2 units
  • Disinfecting sprays/wipes/cleaning supplies – 2 units
  • Hand sanitizer –  2 units
  • Hand soap – 4 units
  • Latex Glove Boxes – 2 units
  • Bleach – 15 units
  • Rubbing Alcohol – 2 units
  • Tylenol/Acetaminophen/First Aid – 2 units
  • Eggs/Liquid Eggs – 15 units
  • Powdered Milk – 2 units
  • Bread – 15 units
  • Butter – 4 units
  • Canned tomato – 4 units
  • Flour – 2 units
  • Sugar – 2 units
  • Frozen Goods – 15 units
  • Pasta sauce – 15 units
  • Rice – 15 units
  • Baby (excluding wipes) – 15 units
  • Baby Wipes – 2 units
  • Milk – 15 units
  • Cereal – 15 units
  • Select Health and Beauty Products – 15 units
  • Peanut Butter – 15 units 
  • Hot Dogs – 15 units
  • Fresh Pork – 2 units

If an item in your order is out of stock, we will do our best to substitute it with a similar item close in size and price. If you prefer to not receive a substitution item, please make sure to select “No” in the Substitutions module in your cart.

Many of our customers are now choosing Curbside and Delivery to fulfill their grocery orders. We are working diligently to keep our online assortment as up to date as possible. To provide access for all our customers, some online product quantities may be limited. Learn more.

Place a Curbside or Delivery order.

We apologize for the inconvenience, but due to increased demand we are not able to add on to existing orders at this time. We are working hard to offer this option again soon.

If you wish to remove an item from a Curbside pick-up order you may do so at pick up with your Curbside partner.

If you wish to remove an item from a Delivery order please call us at 214-241-1107 or email support@centralmarkethelp.zendesk.com

To cancel an order please call us at 214-241-1107 or email support@centralmarkethelp.zendesk.com. We apologize, but we are unable to accept cancellations within 24 hours of your pick-up or delivery window.

OUR COMMUNITY

Our Partners are the heart of everything we do at Central Market. We want to help them take extra care of themselves and their families so they can take better care of you, our customers.

  • We are equipping our Partners with the best and most current information so that they can make informed decisions for their families.
  • We have increased resources for our Partners to improve their wellness practices, and if they do not feel well, we encourage them to stay home under our extended medical leave.
  • Additionally, the company has eliminated all business-related air travel both domestically and internationally for Central Market Partners until further notice.
  • H-E-B gives $3 million for coronavirus community support

As a state, we can help slow the spread of coronavirus by working together as a community. There are everyday preventative measures and practices we can all employ to stay healthy, and help prevent the flu and other viral infections.

  • Wash your hands with soap and water for at least 20 seconds.
  • Do not touch your eyes, nose or mouth with unclean hands.
  • Cover your nose and mouth with a tissue when you cough or sneeze.
  • At home and at work, clean frequently touched surfaces.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick.
  • Rest assured, according to the CDC, the coronavirus is not related to any food products.

For additional information and updates, visit the CDC, the Texas Department of State Health Services  and the H-E-B Newsroom.